Terms & Conditions

Shipping & Delivery
Orders are shipped via Canada Post / United States Postal Service (USPS), insured and tracked where possible.  We make every effort to keep the shipping costs down, however the cost of postage and the weight of our products can add up.  North American shipping costs are as follows...
            Orders $33 and less ... $8, orders of $34 to $75 ... $15,  orders of $75 to $150 ... $19,  orders of $150 to $398 ... $25, orders $398 plus ... $35 (see below)
NOTE: International & Overseas orders may require addtional fees above the minimum calculated based upon their weight and destination. However, we investigate the best options for you and present you with your choice of shipping method / cost.
Privacy & Security
We respect your personal information!  We maintain safe and secure storage for our record keeping only...we DO NOT share this information with any other persons or companies.  Our website is SSL (Secure Socket) protected.  
If you signed up to receive our newsletter, we expect it is because you are a prospective customer, and therefore you agree to receiving our ITLA Scale Models product sales information.   We comply with all CASL requirements.  You can opt out of our publications and sales offers if you choose ... its totally your choice!
Returns & Replacements
We stand behind our product. If you damage a component though normal handling, or we inadvertently missed a part, we will gladly replace it at no charge.  We may request a photo of your issue to learn from...if it broke on you, it can break on another customer too ... we need to fix that.

If you have questions during your build, please contact us and we'll gladly help you.  

Ordering
Please use our secure shopping cart and checkout process to make your purchases.  We can also take your order over the phone at 1-404-IMAGINE (462-4463) and invoice you securely through PayPal...which gives you the option of using your credit card...please provide a valid email address and return phone number for confirmation.
Payment, Pricing & Promotions
All products are quoted in $USD. Taxes applied if applicable (i.e. Canadian customers please contact us before ordering regarding this).  All major credit cards accepted (with the exception of Amex).  Personal cheques will require processing time to clear funds before shipment can be made.  Money Orders and Bank Drafts are acceptable.
Viewing Orders Status
We are a small company, and as a result it takes time to process some orders, however most ship within a week.  Please be patient with us and we will provide you with confirmation and a status of your order.
Updating Account Information
Please email us directly if you require your account information modified.

SAFETY: Our products are designed for the adult hobbyist and not intended for children or family pets. Many small components could become choking hazards if swallowed.

 Primarily comprised of "aircraft plywood" and MDF hardboard, they are combustible and they should not be placed near a source of heat which could ignite them, or cause them to emit smoke. Smoke can be dangerous to your health.

We recommend water and solvent based paints, wood and ACC glues. Each material is dependent upon the modeller's choice.  Please apply these paints and glues in a well ventilated area to avoid inhalation, and according to their manufacturers instructions.

The modeller should also consider using safety glasses or personal protective equipment when using the above materials. The same personal protective equipment should be considered when using a hobby knife to remove the component parts and prevent foreign objects from entering the eyes. We truly hope you enjoy building our products safely.