Shipping, Terms & Conditions

Pricing

All product pricing is in $USD. Canadian customers may toggle the website into CAD$ with the button at the bottom of this page. All taxes are included in the pricing. All major credit cards accepted.

Shipping & Delivery

Orders are shipped from Canada via Canada Post / United States Postal Service (USPS), insured (max $200US) and tracked. We make every effort to keep the shipping costs down, however the cost of postage and the weight of our quality wood products can add up.

PLEASE NOTE: The customer is responsible for entering their address correctly into their Shopping Cart. Misaddressed or undeliverable packages are at the customer's expense and are not the responsibility of ITLA.

Please be patient around holidays, as our postal systems experience delays which we cannot control. USPS/Canada Post state "7~10 Business Days", however this can fluctuate.

North American shipping costs are as follows in $USD...

Orders up to $9.99 ... $5.99 - Small Bubble Envelope - with TRACKING

Orders of $10 to $28.99 ... $6.99 - with TRACKING

Orders of $29 to $80.99 ... $7.99 - with TRACKING

Orders of $81 to $140.99 ... $12.99 with TRACKING

Orders of $141 to $198.99 ... $15.99 with TRACKING

Orders over $199US ... FREE SHIPPING (N.America Only, after all discounts applied)-Tracked

WE SHIP WORLDWIDE !!

International / Overseas orders are welcomed! For orders under $9.99, a charge of $5.99 is made for basic postage in a Small Bubble Envelope.

For orders above $10, an initial charge of $19.00 is made, however additional fees above this minimum may be required based upon the package weight and destination.

We investigate the best options , communicate with you, and invoice you with any additional fees for your choice of shipping method. You'll have a choice of shipping by sea, air, with or without tracking.

If your actual shipping is less than the $19 we collected, we will refund you the difference !!

We successfully ship to New Zealand, Australia, Malaysia, Singapore, Japan, Spain, France, UK, Germany, Austria, Netherlands, Norway, Sweden, Switzerland, Belgium ... and many more countries!

Privacy & Security

We respect your personal information! We maintain safe and secure storage for our record keeping only...we DO NOT share this information with any other persons or companies. Our website is SSL (Secure Socket) protected.

If you signed up to receive our newsletter, we expect it is because you are a prospective customer, and therefore you agree to receiving our ITLA Scale Models product sales information. We comply with all CASL requirements. You can opt out of our publications and sales offers if you choose ... its totally your choice!

Returns & Replacements

Purchase returns will be subject to a 15% restocking fee. The purchaser is responsible to return-ship the product to us, unopened and

undamaged. We will refund the remaining balance once we receive the

product.

We stand behind our product. If you damage a component through normal handling, we inadvertently missed a part, or it doesn't fit, we will gladly replace it at no charge. We may request a photo of your issue to learn from...if it broke on you, it can break on another customer too ... we want to fix that.

If you have questions during your build, please contact us and we'll gladly help you.

Ordering

Please use our secure shopping cart and checkout process to make your purchases. We can also take your order over the phone at 1-404-IMAGINE (462-4463) and invoice you securely through Shopify or PayPal...which gives you the option of using your credit card...please provide a valid email address and return phone number for confirmation.

Orders Status

We are a small company, and as a result it takes time to process some orders, however most ship within a week. Please be patient with us and we will provide you with confirmation and a status of your order. Shipment tracking is only available on purchases greater than $81.

Updating Account Information

Please email us directly if you require your account information modified.

SAFETY: Our products are designed for the adult hobbyist and not intended for children or family pets. Many small components could become choking hazards if swallowed.

Primarily comprised of "micro plywood" and MDF hardboard, they are combustible and they should not be placed near a source of heat which could ignite them, or cause them to emit smoke. Smoke can be dangerous to your health.

We recommend water and solvent based paints, wood and CA glues. Each material is dependent upon the modeller's choice. Please apply these paints and glues in a well ventilated area to avoid inhalation, and according to their manufacturer's instructions.

The modeller should also consider using safety glasses or personal protective equipment when using the above materials. The same personal protective equipment should be considered when using a hobby knife to remove the component parts and prevent foreign objects from entering the eyes. We truly hope you enjoy building our products safely.