Customer Feedback


Comments and photos from our valued clients.

 Structure kits and Details:

(Structure kits)

"Best Kits in the World" from Sir Rod Stewart, a long time customer and highly skilled structure modeller.  His quote says it all, and we are humbled by it.

"Every picture tells a story don't it" ... It was such an honour to host Sir Rod at our ITLA headquarters, and to hear how much he loves to build our products.

He takes many kits on the road during his concert tours, and builds them between shows ... that's his way to relax and rest his vocal chords.

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 (Structure kits) con't ...

"Hi Nick,

You’re customer service is indeed as fine as your models are!! I received the kit the other day and haven’t even opened it yet. Then I get the EMail concerning the window frame issue, an apology and a solution. Can’t thank you enough, rare behavior indeed in this day and age. 
By the way your models are fantastic, I’m an avowed structure scratch builder but I enjoy immensely your kits;  you create some of the finest brick detail of any manufacturer I’ve encountered in over 45 years of modeling. 
Thanks again and Happy Holidays,
Regards
Don S.
Tucson AZ "
 
 

"10 years WOW!! (ITLA business anniversary) I have been a customer of yours from the very beginning. Your kits are outstanding. The quality of the material you provide in your kits and the assembly instructions are second to none. I have purchased 7 structures and 21 of your HO Scale Wall Module System kits  these past 10 years.

My model railroad buddies always have the wow factor when they see these structures for the first time. They have become instant customers of yours. And let's not forget you outstanding customer service. Looking forward to the next 10 years and purchasing more structures from ITLA.

Pete L."

 

"I’m sure you have plenty of photos from your many builders of kits, but this is one of my favorites, in N scale (Allstate Machine Tool). 

I have 125+ laser and pre-laser craftsman wood kits on my layout.  Many from N  Scale Architect, Bar Mills, American Model Builders, Motrak, Monroe Models, Blair Line, Republic Locomotive Works, Rail Model Builders, Branchline Trains, JL Innovation, GS Laser Kits, RS Laser kits." 

Your kits are unmatched.

 David N., OH

 

"I can’t wait to start assembling these (Elevated Railway Structure) kits!  I will absolutely send pictures and post on social media.  You stand out in a crowd of companies with customer service that goes above and beyond.  Thanks again."

Gregory K., AZ

 

 "Just a word of thanks for your wonderful customer service. The (O scale) Olympia Tool and Die kit shows real commitment to quality.

I appreciate the effort expended in the production of such a high caliber product. Everything arrived safely and in a timely fashion.  "

Florian B., WI

 

"My congratulations to you and your manufacturing process that is clearly the class of the industry. All those close tolerance fittings worked absolutely perfectly; no other craftsman kit producer comes even close! The Southside Hotel is a magnificent effort on your part. 

Bill G., Leander Tx"

 

"As I approach the end of my second ITLA kit build, I honestly say that I have enjoyed building your product more than that of any other. Creativity of design & engineering are superb.

Joe D., Calgary AB  "

 

"I finally started work on my N-scale Allstate Machine. It is impressive and wonderful!
  
When I received it I was so pleased with the packaging. Everything was neatly packaged, I saw the color instruction manual, and the bags seemed to precious to even open. Once I pulled out the sheets I was amazed. The clean, tidy and well-marked sheets were of a level beyond what else I have purchased over the years. I knew the fit and finish would be perfect. I immediately felt I purchased something of high value and would enjoy the experience.
  
Looking at the detail was thrilling. The brickwork is so CLEAN! The part cuts are precise and very narrow. I am impressed with how well you manage your laser. The number of details included is plentiful. And I love how you held the printed parts in place. Brilliant!
  
J. Palecki, Ranoake VA"
  
  
  

"I just want to provide positive feedback on the 2 beautiful N scale kits I recently built (Allstate Machine and Cosmo Motors).

The precision cutting is fabulous and the finished product is outstanding. I have been doing this for a long time in HO and N scale and I was tired of the plastic kits. I decided to give your products a try to create some diversity to my layout.

Wow was I satisfied. I love how well these kits came together and the fact that I could use wood glue!!! Now these are not for the faint of heart, they require work and patience but really I am extremely pleased.

Russ. A. "

 

(Roof Top & Wall Detail Kits)

"Just a quick note of thanks for your wonderful products. I have been looking at them for several years now and finally decided to buy a few kits. The quality and instructions are very impressive. Also is quite refreshing to get away from plastic for a while and work with something that's a lot more receptive to painting and weathering. 

Loren C."
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(Albany Crown Towers / Allstate Factory w/ 4th&5th Floor Extension)

Hi Nick, first off, I want to say how impressed I am with the quality of your kits! I’ve never seen a model where everything fits as well as it does! The detail of the brick and other aspects are so realistic. Everything right down to the packaging is first class. I was blown away by it! "

Brian S.  

 

(HO Elevated Superkit / York Industries / Olympia Tool & Die) 

"Received my order today.  First and foremost, your handwritten thank you note made me smile. We’re living in a time and a place where civility has vanished. Thanks for proof that there are still nice people out there. 

Second, the products are amazing. Best quality I’ve ever seen. And you have struck the perfect balance between the time required and the amount of effort/complexity. Hours and hours of time spent cutting and gluing hundreds of small pieces of wood isn’t really that much fun after about 10 minutes.

Best to you and your company."

R. Hamilton

 

"ITLA has great products and, being a small company, its customers are treated like old friends. It's pleasure to deal with Nick and his colleagues."

Hessel V., Owen Sound, Ontario

 

"Thank you for the clarification and also the advice on the paint.
Looking forward to getting started on these. I really am amazed at the quality of these kits. You have a lot to be proud of here."
Chuck

"I recently received the Southside Hotel HO kit. I've built 30 or so craftsman structure kits over the past few years but none compare to the quality of the laser etched parts of this kit. They are the best I've ever seen. Thank you for spending an enormous amount of time to ensure the accuracy of these parts. It makes a difference and it's appreciated.

Once I have the kit completed I'll send some pics..."

Bob F., Kingston, Ontario

 

"ITLA Scale Models Inc. Nick, I’m a HUGE fan of all the ITLA products I’ve worked with. My honest opinion of building them, “They are the BEST!” I’ll be doing another video of another ITLA structure in the near future. Thank you and your team for creating such a versatile kit and using quality materials."

William ... Soo the Milwaukee Road You Tube Channel.

 

"I was also introduced to 'ITLA' at Trainfest a few years back and am very impressed with the products. I seen for the first time in person this year at 'Trainfest' your modular wall system and after figuring out what it is I need, I plan on ordering some wall panel sections for a modular layout. You guys are producing a fine product. Keep up the good work." Bart 

"Well made. Easy-to-follow instructions. Look amazing when completed."

"Oh the new walls you emailed out (Newsletter) yesterday (Industrial Wall Modules)... I will buy them all!    Gonna make a rail served brewery background building about 20" long.

I can't stand plastic kits so my DPM factories I never built are going to the donate to the club pile."  Dan
"I like the modular approach so I can mix and match to 'bash" 
my buildings together. I'm planning on using some on my upcoming
layout."


"GREAT stuff if only I had a space big enough for my dreams and
more of your products. Being rich and having an understanding
wife helps too! You do have very reasonable prices I must add!"


"I appreciate the quality and thought that goes into your
products. The Elevated is beautiful." Mike 


Re. O-scale Olympia Tool and Die "I have just finished assembling this kit (just a few details to add) and I loved it!! This is a superb kit! Great detail. Great fit. Enjoyable to build. Could not be better. Just wanted to say “Thank you!” for making such a superb product!"! Can't wait for your next O-scale offering. Sincerely, Brian

"Nick, thank you for cutting the wall pieces and the excellent assistance.  Not only are your models amazing, but your attention to our request exceeds our imagination.  We can't wait to start building and look forward to sharing the finished (Allstate) factory with you."

Alan

"Well made. Easy-to-follow instructions. Look amazing when completed"

"I have built a number of your kits and am amazed at the amount of engineering you put in each. Kits go together with no problem. Just ordered the crossing gate tower, Please keep me your list.
Thanks Bob"

 

"I purchased a bunch of Walthers buildings but after building one, realized I hate building plastic models!  The rest are still sitting in their boxes with no desire by me to even open them.   Thanks for supporting this wonderful hobby."                                                                              Al Sohl MMR

 

"I want to tell you how much I have enjoyed your kits.  I have completed two of your 3 in 1 Allstate kits and have them integrated into my layout.  One was constructed as a low relief backdrop and the other was configured into an “L” shaped foreground structure. The versatility and modularity are excellent attributes of the kits.  I have also constructed the Olympia Tool and York Industry Kits.  I am planning another totally uniquely shaped version of the Allstate building configured to fit another odd shaped space on my layout.  The modularity of your kits solved this perplexing problem for me.  

Although I am fairly comfortable with an airbrush from my military modeling days, I followed your suggestions and used rattle can paint from the local box stores and your techniques looked amazingly good!  I am impressed how well your wood walls took the paint.  
One of the universal problems with modeling brick walls has been what to do about mortar.  The crisp laser representation of the brick work on your walls and the depth of relief makes doing mortar easy and predictable.  I have used both the suggested plaster and acrylic wash techniques with good results.  
Thank you for offering such great kits to the model railroading community, I recommend them highly!  Keep up the great work." 
                                                                               Richard Morgan

"I was so happy with the items that I purchased from you and how they came together so easily. Not only was everything easy to work with, but the detail is incredible in all of the laser etched parts. The beautiful part about all of your products is how utterly unique they are in the world of model railroading. You just don't find beautiful archways and detailed girders like yours anywhere else, and I can't say enough great things about your company and the level of customer service that you provided in our many email conversations."       Chris Plue

 

 "My first ITLA order arrived today so it's safe to say my calendar for this coming weekend is "totally full and booked up." No household projects, no honey-do list, no business work, no calls to return, no emails to compose, etc. I'm going to bolt my doors and dive in. I think I've found the company that will be feeding my addiction for the rest of 2019 and beyond."   Peter Levos

 

 Rolling Stock and Details:

"The empty auto frame cradle & deck kit is one of a kind. I was looking to scratch build these frames, but ITLA saved me the trouble. It's seriously a fun build, boasting great results."
-William Sampson
YouTuber - Soo the Milwaukee Road

 photo and models by William Sampson

Website Poll Responses:

"Well made. Easy-to-follow instructions. Look amazing when completed."

"I like the modular approach so I can mix and match to "bash" my buildings together. I'm planning on using (ITLA) on my upcoming layout."

"GREAT stuff ... you do have very reasonable prices I must add!"

"I appreciate the quality and thought that goes into your products. The Elevated is beautiful."

"Excellent kit concept and design. I am really enjoying doing this one.”